Transparent monthly plans.
Published prices, three clear tiers, business-hours support with rapid response SLAs. Final scope is confirmed after a short, zero-obligation assessment.
IT Essentials
Up to 5 users · +RM 99/additional user
4 business-hour response
Remote helpdesk, business hours · Onsite as add-on
Included Coverage
- Basic monitoring & patching oversight
- Endpoint antivirus oversight
- Backup status checks
- Microsoft 365 / Google Workspace admin
External IT Team
Up to 10 users · +RM 149/additional user
2 business-hour response
Remote helpdesk, business hours · 1 scheduled onsite visit / month
Included Coverage
- Proactive monitoring & patching
- EDR + MFA policy management
- Managed backup checks
- M365/Workspace admin + on/off-boarding
- Quarterly business review
Secure IT Operations
Up to 15 users · +RM 199/additional user
1-hour priority response
Priority remote helpdesk, business hours · 2 scheduled onsite visits / month
Included Coverage
- Proactive monitoring + priority alerts
- EDR + managed security policies
- Managed backup + restore testing
- M365/Workspace admin
- vCIO + annual roadmap
- Security-awareness training plan
Available Add-ons
Bolt-on capacity when your business scales or requires dedicated coverage.
Web Care
RM 150–350 / mo
Additional server
+RM 200 / mo
Managed firewall
+RM 250 / mo
Software licences
At cost +10%
Honest scope boundaries
We publish our boundaries upfront so expectations remain perfectly aligned.
- Each included user covers up to 2 devices; extra, shared or kiosk devices are quoted separately.
- Published prices are minimum monthly retainers for the stated user caps; final scope is confirmed after assessment.
- Onboarding is mandatory, quoted at 50–100% of the first monthly fee after a site assessment.
- Support does not include project work — migrations, cabling, new-office and server builds are separately scoped fixed-price.
- Exclusions: hardware & software licences (pass-through), specialist/line-of-business apps (best-effort only), ISP/telco provisioning & lead times (outside our control).
- Onsite within Klang Valley is included as stated; beyond Klang Valley, travel is billed.
- SLA figures are response targets, not resolution guarantees.
- Website/VPS care and advanced cybersecurity are separate SKUs, not part of the retainer.
Frequently Asked Questions
Is onboarding really required?
Yes — a one-time onboarding (50–100% of the first monthly fee) allows our engineers to document your environment, deploy monitoring agents, patch vulnerabilities, and verify backup health so support is rapid from day one.
What counts as a user?
Each included user covers up to 2 workstations/devices (e.g. office desktop + work laptop). Additional shared workstations or kiosk PCs can be added on as separate endpoints.
Do you handle physical cabling and office moves?
Retainers cover operational support, patching, and helpdesk. Major physical network cabling, office moves, and server migrations are scoped separately as transparent fixed-price projects.
Are software licenses included?
Third-party licenses (Microsoft 365, Google Workspace, specialized ERPs) are passed through at cost without hidden markups, or you can supply your existing enterprise tenant.